Damaged Item

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If you receive a damaged or wrong item, you must report it to us within 7 days of receiving your package in order to receive a reshipment.

Lost Orders

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For US only- Should your order not arrive within 15 days please contact us and we will use all our resources to track your order. Should the product be lost in transit, it will be resent to a verified address.

For International Clients- Should your order not arrive within 21 working days, please contact us and we will use all our resources to track your order. Should the product be lost in transit it will be resent to a verified address.

Lost Orders with incorrect address supplied- Should an order be sent out with an incorrect address, SinusWars will charge the client a handling fee of $10.00 + Shipping.

Tracking information indicates the package has been delivered: Please check outside your house, with neighbours or family members if they are in possesion of your product. If you still have not found your package contact your nearest USPS or UPS branch with your tracking number.

Tracking information indicates the package is undeliverable: If the package is returned after several unsucessful attempts to deliver it and the address provided is incorrect we will levy a $10.00 surcharge and the balance will be credit to your account.

After recieving our products please check to see if all your items ordered are there. Should there be an item missing contact our customer support immediately or within 7 days of receiving your product. A supervisor will review your order and check the outgoing weight. This will helps determine what went wrong and we will reship or refund if required.

Problems with Your Order?

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If you have a problem ordering please contact our customer service support centre who should be able to assist you with the matter.

Reasons for Shipping Delays

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Most delays are normally resolved within 1-72 hours. Delayed order are orders that require manual review or approvals from customer to vertify large orders. A quick email normally sorts out the delay. We do apologize for any inconvinience caused during a delay but rest assured our customer satifaction and security is at the top of our priorities.

What may delay or cause us to cancel your order?

• If you shipping/billing details do not match your card information
• If you order is larger than $250.00 an email confirmation is required.
• If the bank holds the tranasaction for whatever reason, as soon as the funds are released, the goods will be shipped.
• If the transaction does not pass our security test for some reason, we will do a telephone call to sort out the order.

Refund Policy

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Service and value and our customers satisfaction is key to our success and future. If you have any problems with your order, please return the items within 30 days of receipt and we will issue a refund. No hassles, no questions just great service.

Please note we only accept returns on items that are unopened and sealed. If a product was damaged and defective we will reship out the new product immediately.
Once we receive your returns we will issue a refund or reship your order.

Wrong Item

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After recieving our products please check to see if all your items ordered are there. Should there be a problem with the items you have received please contact our customer support immediately or within 7 days of receiving your product. A supervisor will review your order and check the necessary docket information. This will help determine what went wrong and we will reship or refund if required.

Please note queries after 7 days will result in a 20% levy charged on refunds and reshipments.